Shipping, Delivery & Pickup

The performance under the agreement shall be provided by the Seller in the place where the Product is collected (and in the case of doubts it is the place where the Products should be collected according to the Client).
The Seller shall notify the Clients of delivery cost within taxfree-shop.com and in the summary of the Order, before it has been placed by the Client.
The time of delivery of the ordered Products shall be specified in the summary of the Order. The given delivery time includes working days. In the event the Client has purchased more Products within one Order and the Products have different delivery time, they shall be delivered altogether after completion of the entire Order, i.e. within the longest period of time given for the purchased Products.
The Products delivery is provided by specialised courier companies. The Seller shall notify the Client of any delivery details, in particular the information regarding the courier company delivering the Products along with a package tracking link sent to an electronic mail.
The Client is obliged to check the Product or if it is difficult to check the parcel itself (packaging) upon delivery. In case of any damage or destruction which might be a result of the transport the Client should make an appropriate damage protocol and notify the Seller promptly.
The Seller shall not be liable for failure to deliver the Products for reasons directly attributable to the Client – e.g. due to incorrect or incomplete address which makes it impossible to deliver the Product. In such a case the Seller shall notify the Client of unsuccessful attempt of Product delivery.